Here is how I intend to respond to a private email that I received today, about a bug that was filed yesterday. How would you respond in a similar situation?
Thank you for reporting a problem with Eclipse. But - and maybe it's just me - the private email you sent today comes across as demanding. You are asking us to help you quickly, without investing time on your side to make the problem easy to reproduce for us. I understand that it's frustrating when things don't work the way you think they should work. However, remember that Eclipse is free software, and please consider if you are not already getting a lot more than your money's worth.
So, in your own best interest, could you please use Bugzilla (that way, everybody interested in the issue can follow the discussion), and help us reproduce the problem with as little time investment as possible on our side? I have already asked twice, on the bug, but I will ask one more time: Please attach [a file that will allow us to reproduce the issue] to the bug. I would expect to be able to use [list of steps] to get the source code into my Eclipse. Before uploading the attachment, it wouldn't hurt if you tried the import operation on a fresh workspace to confirm that we will be able to just run it. By the way, the recommended way to produce the file to attach would be [list of steps].